Common Issues
”I created an organization but I can’t see it”
- Check if the webhook processed successfully (Supabase → Edge Functions → Logs)
- Verify you’re signed in with the correct account
- Try refreshing the app
”I invited someone but they can’t access the organization”
- Confirm they accepted the invitation email
- Check
organization_members table for their entry
- Ensure the webhook processed the membership event
”I can’t accept an org invitation (or the invite fails)”
You can only belong to one organization at a time. Leave your current organization first, then accept the new invitation.
”My role changed but permissions didn’t update”
- Sign out and sign back in to refresh the session token
- The app may need to refetch organization data
”Listings aren’t showing the correct owner”
- Check if
user_id or organization_id is set correctly on the listing
- Verify the listing was created with the correct organization context active
”I uploaded verification docs but I can’t view/download them”
Only Admin/Manager org roles (and platform admins) can access verification documents. If you’re Staff, ask an Admin/Manager to review or re-upload.Last modified on February 11, 2026