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Common Issues

”I created an organization but I can’t see it”

  1. Check if the webhook processed successfully (Supabase → Edge Functions → Logs)
  2. Verify you’re signed in with the correct account
  3. Try refreshing the app

”I invited someone but they can’t access the organization”

  1. Confirm they accepted the invitation email
  2. Check organization_members table for their entry
  3. Ensure the webhook processed the membership event

”I can’t accept an org invitation (or the invite fails)”

You can only belong to one organization at a time. Leave your current organization first, then accept the new invitation.

”My role changed but permissions didn’t update”

  1. Sign out and sign back in to refresh the session token
  2. The app may need to refetch organization data

”Listings aren’t showing the correct owner”

  1. Check if user_id or organization_id is set correctly on the listing
  2. Verify the listing was created with the correct organization context active

”I uploaded verification docs but I can’t view/download them”

Only Admin/Manager org roles (and platform admins) can access verification documents. If you’re Staff, ask an Admin/Manager to review or re-upload.
Last modified on February 11, 2026