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Listing expiration and renewal reminders

Listings stay live for the duration selected during listing creation. As that window gets close to ending, The Animal Traders can remind sellers before buyers lose access to the listing.

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When reminders are sent

Sellers may receive listing expiration reminders when a listing is still active and has inventory left.
  • 7 days before expiration: a reminder that the listing is expiring soon
  • 3 days before expiration: a final reminder before the listing window ends
  • After expiration: a renewal reminder if the listing expired with inventory still available
Sold-out listings do not receive expiration reminders. If every inventory row reaches 0, the listing is treated as sold out instead of needing an expiration nudge.

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What the reminders include

Listing expiration reminders can arrive by email, in the app, and by push notification, depending on account and device settings. Pre-expiration emails include:
  • the listing title
  • how many days are left
  • a link to view the listing
  • practical marketing tips for the current listing
  • an Extend your listing action when your role can manage the listing
Expired-listing emails include:
  • the listing title
  • a link to view the listing
  • a Renew your listing action when your role can manage the listing
Expired-listing emails do not include marketing tips because buyers can no longer find the expired listing. The next step is to renew it.

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Extend vs Renew

Use Extend when the listing is still active and you want to keep it visible beyond its current expiration date. Use Renew when the listing window has already ended and you want to start a new listing window for the remaining animals. Both actions open the existing listing flow at the review step, with the listing already loaded in manage mode. The review step shows listing duration, add-ons, inventory, and the total due. Extend adds the selected duration to an active listing’s current window. Renew starts a fresh active window for an expired listing, or for a sold-out listing whose window has already ended. Before you pay, you can update the listing for the next window:
  • Add, remove, or raise or lower inventory from Edit inventory on the review step, from Edit Pricing & Inventory on the manage screen, or while moving through the listing wizard
  • On an expired listing, or a sold-out listing whose window has already ended, also edit basics, details (including category, species, and breed), photos, and documents
Inventory edits are pending until checkout finishes, so the live listing is not changed if payment is canceled or fails. For the full payment flow, see Listing fees, Extend, and Renew.

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Who receives the action button

For personal listings, the seller receives the Extend or Renew action. For organization listings:
  • Owners, admins, and managers receive the Extend or Renew action.
  • Staff receive the reminder without the action button.
Staff can still use the information in the reminder and open the listing, but Extend and Renew are billing-related listing actions reserved for leadership roles.

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Change notification settings

Email notifications are separate from in-app and push notifications. The In-app & push setting controls both the notification center and push delivery. For more about notification settings, see Notifications.
Last modified on October 14, 2026