Help & Support

Help & Support is the in-app place to message the Animal Traders team, start a report, or open these help articles.

Open Help & Support

Open Profile.
Stay on the Account tab.
Choose Message support & get help under Help & Support.

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Message Support

Choose Message Support to open (or reopen) your private support conversation with the Animal Traders team. Use this for account questions, listing or payment issues, or help with a marketplace conversation. Replies appear in your Messages inbox like other threads.

More options

From Help & Support you can also:

Option	What it does
Report a Listing	Explains how to flag a listing from the listing page (flag icon), or message support if you cannot find it
Report a User or Message	Explains how to report from a profile or by long-pressing a message
Report a Problem	Opens a short form for bugs or something that is not working
FAQ / Help Articles	Opens this docs site in your browser

For safety standards and what happens after a report, see Moderation & Family Safety and Flagged listings and moderation hold.

Tips

Prefer Report on the listing, profile, or message when you can — that attaches the right context for moderators.
Use Message Support when you need a person to help untangle an account, payment, or conversation issue.
Use Report a Problem for product bugs (something broken), not policy violations.

Last modified on July 12, 2026