Help & Support
Help & Support is the in-app place to message the Animal Traders team, start a report, or open these help articles.
Open Help & Support
- Open Profile.
- Stay on the Account tab.
- Choose Message support & get help under Help & Support.
You need to be signed in.
Message Support
Choose Message Support to open (or reopen) your private support conversation with the Animal Traders team.
Use this for account questions, listing or payment issues, or help with a marketplace conversation. Replies appear in your Messages inbox like other threads.
More options
From Help & Support you can also:
| Option | What it does |
|---|
| Report a Listing | Explains how to flag a listing from the listing page (flag icon), or message support if you cannot find it |
| Report a User or Message | Explains how to report from a profile or by long-pressing a message |
| Report a Problem | Opens a short form for bugs or something that is not working |
| FAQ / Help Articles | Opens this docs site in your browser |
Tips
- Prefer Report on the listing, profile, or message when you can — that attaches the right context for moderators.
- Use Message Support when you need a person to help untangle an account, payment, or conversation issue.
- Use Report a Problem for product bugs (something broken), not policy violations.
Last modified on July 12, 2026
