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Reviews & reputation

Reviews help other members understand what a transaction was like before they decide to buy, sell, or meet in person.

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What gets rated

There are two reputation paths on the platform:

• Buyer to seller review: A buyer rates the seller after a completed transaction
• Seller to buyer feedback: A seller rates the buyer after a completed transaction

For individual users, those signals can be shown together on a unified profile. For organizations, only seller-side reputation is shown.

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When you can leave a review

You can leave a review only after the transaction is verified. That usually happens in one of two ways:

• The purchase was completed through the platform
• The seller gave you a cash purchase confirmation code and you redeemed it in the app

Only one review or feedback entry is allowed for the same transaction path, so duplicate submissions are blocked.

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Where reputation appears

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Seller profiles

Seller profiles show seller-side reputation, including:

• average rating
• review count
• trust badge status
• AI review summary when available
• recent written reviews when available

Organization profiles stay in this seller-focused view.

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Member profiles

Individual user profiles can show reputation in three ways:

• All: combined reputation across seller and buyer activity
• As seller: buyer reviews left about that member as a seller
• As buyer: seller feedback left about that member as a buyer

If a member has activity in both directions, the filter chips let you switch between them.

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Listing pages

Listing pages can show quick trust and review signals for the person or organization behind the listing so you can get context before starting a conversation.

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How buyer-to-seller reviews work

1. Complete the purchase
2. If the deal was cash, redeem the seller’s confirmation code
3. Open the review screen
4. Choose a star rating
5. Add an optional written comment
6. Submit the review

After submission, the review contributes to the seller’s public reputation and trust evaluation. For cash deals, see Cash purchase confirmation.

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How seller-to-buyer feedback works

Sellers can also leave feedback about buyers after a qualifying transaction. This helps other sellers understand whether a buyer:

• followed through
• communicated clearly
• completed the transaction as expected

Buyer feedback contributes to buyer-side reputation for individual users. It does not create a buyer reputation model for organizations.

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How reviews affect trust and summaries

Verified reviews and feedback can influence whether someone appears as:

• Trusted
• Earning trust
• Not yet rated

They can also contribute to AI-generated review summaries when there is enough written feedback to summarize. For more about badges, see Trust badges. For more about summaries, see AI review summaries.

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Pending feedback for sellers

Sellers can use Pending Feedback to see buyers who are waiting for seller-to-buyer feedback. Pending feedback can include buyers from:

• completed online purchases
• confirmed cash sales

If you sell both personally and through an organization, the pending feedback view can show personal or organization feedback depending on the active scope. From Pending Feedback, you can:

• open the buyer profile
• open the related listing
• start the feedback flow

After you submit feedback, the buyer is removed from the pending list. Review and feedback reminders may also appear in Notifications. If you have not left feedback yet, we only send two reminders: one after three days and one after seven days.

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Tips for writing helpful reviews

• Be specific about what happened
• Focus on the transaction, communication, and follow-through
• Keep comments respectful and factual
• Avoid sharing private contact details or sensitive information

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Why you might not be able to submit

You may be blocked from leaving a review if:

• you are not signed in
• the purchase is not verified yet
• the confirmation code is invalid or expired
• the review was already submitted for that transaction

If a cash purchase is involved, start with Cash purchase confirmation.

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If a review or feedback link does not open

Review requests and feedback reminders can open directly from email or notifications. If a link opens the wrong place, see Opening app links.

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FAQ