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Moderation & Family Safety

The Animal Traders is built to be a place families can comfortably browse. To support that, we moderate content shared on the platform and take action when something doesn’t meet our safety standards.

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What we moderate

We may review or take action on content that appears across the app, including:
  • Listing photos and videos
  • Listing titles and descriptions
  • Profile content (names, bios, images)
  • Messages and interactions when reported

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How moderation works

Moderation is a combination of:

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Automated screening

Some content may be automatically screened for safety signals (for example: explicit content, graphic violence, harassment, or spam). If something is flagged, it may be blocked from appearing publicly until it’s updated or reviewed.

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Community reporting

If you see content that feels unsafe or inappropriate, you can report it. Reports help us prioritize review and improve the platform.

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Review and enforcement

When content is flagged (by automation or a user report), we may:
  • Remove or hide the content
  • Ask for edits (for example: replace an image or update wording)
  • Restrict features (like messaging or uploading) for repeat issues
  • Suspend or ban accounts for severe or repeated violations

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What we don’t allow

To keep the platform safe and family-friendly, we don’t allow content that includes (or promotes):
  • Sexual content: nudity, pornography, sexual services, or sexual exploitation of any kind
  • Graphic violence or gore
  • Hate speech or extremist content
  • Harassment, bullying, threats, or doxxing
  • Illegal activity or instructions for wrongdoing
  • Animal abuse or cruelty, including content that depicts harm or encourages neglect
  • Scams and spam, including deceptive listings or misleading claims
We may also restrict content that includes excessive profanity, disturbing imagery, or other material that isn’t appropriate for a broad audience.

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What happens when something is flagged

Depending on severity, you might see one of these outcomes:
  • Upload blocked: a photo/video won’t finish uploading or won’t attach to your listing
  • Content hidden: a listing or profile element is temporarily not visible to others
  • Edit required: you’ll be asked to update the content before it can be published
  • Account action: restrictions or suspension for repeated or severe violations

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How to report something

If you encounter content that violates these standards:
  • Use the Report option in the app when available
  • If you can’t find a report option, contact support and include a link/screenshot and a short description of what you saw

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Appeals and questions

If you believe a moderation decision was incorrect, contact support with:
  • The content you posted (or a screenshot)
  • Where it appeared (listing/profile)
  • Any context that helps explain the situation
We’ll review and respond as quickly as we can.

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Our commitment

We’re committed to maintaining a marketplace that families can trust. That means setting clear standards, acting on violations, and continuously improving our tools and processes to reduce harmful content.
Last modified on February 15, 2026