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Manage published listings

Use the manage screen any time you need to update a listing that is already published. From here you can edit listing content, reduce inventory after offline sales, change status, extend active listings, and renew listings whose window has ended.

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Open the manage screen

1. Open the Sell tab.
2. In Published, select the listing you want to update.
3. Choose the action you need from the Manage section.

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What you can do from this screen

• Edit Basics: update the title, description, and AI-enhanced copy
• Edit Details: update age, certifications, seller-declared traits, and — when the listing window has ended — category, species, and breed
• Edit Photos & Documents: manage listing media and PDF documents
• Edit Pricing: on a live listing, update the cash and card price for existing rows (quantities are locked here)
• Edit Pricing & Inventory: on an expired listing, or a sold-out listing whose window has already ended, update quantities and prices for the next paid window
• Cash Sale: record an offline sale, reduce the quantities that sold, and generate the buyer’s confirmation code
• Status & Duration: mark a listing sold out, reactivate it, extend it, or renew an expired listing
• View Live Listing: open the public listing page and confirm what buyers see

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What stays locked after activation?

What you can change depends on whether the listing is still inside its paid window. While the listing is active, pending review, or sold out with time left on the current window:

• Category, species, and breed stay tied to the original listing.
• Active listings can only reduce inventory through Cash Sale.
• Sold-out listings still inside the window may restore availability only up to the original amount when a sale is reversed, such as a return or a deal that fell through. That exception does not allow ongoing restocking, new rows, or quantities above the original listing.
• You cannot add new inventory rows on a live listing unless you pay to Extend.

After the listing window has ended (expired, or sold out with a past expiration date):

• You can edit basics, details (including category, species, and breed), photos, and documents before you pay to renew.
• You can raise or lower quantities, add or remove rows, and update prices from Edit Pricing & Inventory or from the listing wizard. Those inventory edits stay pending until Renew checkout finishes. If you cancel payment, live inventory is unchanged.
• If the manage screen shows a count labeled (pending renewal), that is the inventory you will get after you pay — not the last paid-for live count.

If you need to offer a clearly different group of animals while a listing is still live, create a new listing. If the new group is the same listing after the window ends, update it and then complete Renew.

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Update listing status

• Use Mark as Sold Out when all animals are no longer available, including sales completed outside the app.
• Use Reactivate Listing when a listing is marked sold out but its listing window has not expired yet.
• Use Extend listing when an active listing is close to the end of its current listing window.
• Use Renew before reactivating when a listing is sold out and its listing window has already expired.
• Use Renew expired listing when the listing status is expired and you need to choose a new duration.

When every inventory row reaches 0, the listing is marked Sold Out automatically. For a step-by-step inventory guide, see Manage listing inventory.

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Pending review (reported listing)

If a listing shows Pending review, someone filed a report and the listing is hidden from browse while admins review it. You cannot change status back to Active yourself during a hold. See Flagged listings and moderation hold for what to expect, email notifications, and how listing time is credited when a report is dismissed.

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Extend, reactivate, and renew

Use Extend when a listing is still active and you want to keep it visible after its current expiration date. Use Reactivate Listing when the listing was marked sold out, but it should still be live. Common examples:

• You marked the listing sold out by mistake.
• A buyer backed out and the animal is available again.
• You had a return or a deal fell through, so you want buyers to see the listing again.

Reactivation is for restoring the original listing after a failed sale while the current listing window is still active. It is not a way to keep refilling a long-running listing with new animals. Use Renew when the listing window has already ended and you want to put the listing back online. Common examples:

• The listing expired before you were ready to relist it.
• The listing was sold out, but time passed and the listing window ended.
• You now have availability again, but the original listing period has already run out.

Expiration reminder emails can link directly to the review step of the listing flow in manage mode. That step shows the duration, add-ons, inventory, and total due for Extend or Renew. During paid Extend or Renew, you can change inventory before checkout:

• From the review step, choose Edit inventory.
• On an expired or past-window sold-out listing, choose Edit Pricing & Inventory from the manage screen, or change quantities while moving through Basics, Details, Media, and Pricing.

Inventory changes made there are pending until payment finishes. If checkout is canceled or fails, the live listing inventory is unchanged. For the full payment flow, see Listing fees, Extend, and Renew. For more about reminder timing and email links, see Listing expiration and renewal reminders.

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Who can manage a published listing?

• Individual sellers can manage their own listings.
• Organization owners, admins, and managers can edit organization listings.
• Organization staff or members may be limited to inventory-only changes.

For more on ownership and organization roles, see Listings & Ownership.