> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theanimaltraders.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and how to resolve them

# Common Issues

## "I created an organization but I can't see it"

1. Check if the webhook processed successfully (Supabase → Edge Functions → Logs)
2. Verify you're signed in with the correct account
3. Try refreshing the app

## "I invited someone but they can't access the organization"

1. Confirm they accepted the invitation email
2. Check `organization_members` table for their entry
3. Ensure the webhook processed the membership event

## "I can't accept an org invitation (or the invite fails)"

You can only belong to **one** organization at a time. Leave your current organization first, then accept the new invitation.

## "My role changed but permissions didn't update"

1. Sign out and sign back in to refresh the session token
2. The app may need to refetch organization data

## "Listings aren't showing the correct owner"

1. Check if `user_id` or `organization_id` is set correctly on the listing
2. Verify the listing was created with the correct organization context active

## "I uploaded verification docs but I can't view/download them"

Only **Admin/Manager** org roles (and platform admins) can access verification documents. If you're Staff, ask an Admin/Manager to review or re-upload.