> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theanimaltraders.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Moderation & Family Safety

> How we keep content family-friendly, and what happens when something is flagged

# Moderation & Family Safety

The Animal Traders is built to be a place families can comfortably browse. To support that, we moderate content shared on the platform and take action when something doesn’t meet our safety standards.

## What we moderate

We may review or take action on content that appears across the app, including:

* Listing photos and videos
* Listing titles and descriptions
* Profile content (names, bios, images)
* Messages and interactions when reported

## How moderation works

Moderation is a combination of:

### Automated screening

Some content may be automatically screened for safety signals (for example: explicit content, graphic violence, harassment, or spam). If something is flagged, it may be blocked from appearing publicly until it’s updated or reviewed.

### Community reporting

If you see content that feels unsafe or inappropriate, you can report it. Reports help us prioritize review and improve the platform.

### Review and enforcement

When content is flagged (by automation or a user report), we may:

* Remove or hide the content
* Ask for edits (for example: replace an image or update wording)
* Restrict features (like messaging or uploading) for repeat issues
* Suspend or ban accounts for severe or repeated violations

<Admonition type="note" title="No system is perfect">
  Automated tools can sometimes flag content by mistake. If your content is removed or blocked and you believe it was an error, you can request a review.
</Admonition>

## What we don’t allow

To keep the platform safe and family-friendly, we don’t allow content that includes (or promotes):

* **Sexual content**: nudity, pornography, sexual services, or sexual exploitation of any kind
* **Graphic violence or gore**
* **Hate speech** or extremist content
* **Harassment, bullying, threats, or doxxing**
* **Illegal activity** or instructions for wrongdoing
* **Animal abuse or cruelty**, including content that depicts harm or encourages neglect
* **Scams and spam**, including deceptive listings or misleading claims

We may also restrict content that includes excessive profanity, disturbing imagery, or other material that isn’t appropriate for a broad audience.

## What happens when something is flagged

Depending on severity, you might see one of these outcomes:

* **Upload blocked**: a photo/video won’t finish uploading or won’t attach to your listing
* **Content hidden**: a listing or profile element is temporarily not visible to others
* **Listing moderation hold**: an active listing is taken down from browse, moved to **Pending review**, and reviewed by admins — see [Flagged listings and moderation hold](/help/flagged-listings) for the full process, email notifications, and listing time credit when a report is dismissed
* **Edit required**: you’ll be asked to update the content before it can be published
* **Account action**: restrictions or suspension for repeated or severe violations

## How to report something

If you encounter content that violates these standards:

* Use the **Report** option in the app when available (listing flag, profile flag, or message **Report**)
* Or open **Profile** → **Account** → **Help & Support** for guided report options and **Message Support**
* If you can’t find a report option, message support and include a link/screenshot and a short description of what you saw

For the in-app support screen, see [Help & Support](/help/help-support).

## Appeals and questions

If you believe a moderation decision was incorrect, message support from [Help & Support](/help/help-support) with:

* The content you posted (or a screenshot)
* Where it appeared (listing/profile)
* Any context that helps explain the situation

We’ll review and respond as quickly as we can.

## Our commitment

We’re committed to maintaining a marketplace that families can trust. That means setting clear standards, acting on violations, and continuously improving our tools and processes to reduce harmful content.