> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theanimaltraders.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Listing photos and videos

> What sellers can upload when creating or editing a listing, what gets blocked, and how media checks work.

# Listing photos and videos

Use **Media & Documents** to add the photos and optional video buyers will see on your listing.

You use this same media flow in two places:

* **Create Listing - Step 3**
* **Manage Listing - Edit Photos & Documents**

## What you can upload

* Up to **10** photos/videos per listing
* At least **1 photo or video** is required to continue
* Video is optional
* Files selected through your device or browser's image/video picker

## Upload limits

* Maximum file size for photos: **25 MB**
* Maximum file size for videos: **50 MB**
* You can reorder uploaded media before moving on
* You can remove an item and replace it if needed

## How to keep videos under 50 MB

If your video is too large to upload, make a smaller copy before trying again.

* Keep the clip short. A focused **10 to 30 second** video is usually enough for buyers.
* Trim the beginning and end to remove setup time, walking, or extra footage.
* Export at **720p** if your original file is too large. If needed, try a shorter **1080p** clip instead of a long one.
* Use **MP4** when possible. It is one of the most common formats and is usually smaller than raw phone video formats.
* Lower the frame rate to **24 fps** or **30 fps** if your editor gives you that option.
* Avoid recording in **4K** or **60 fps** unless you plan to compress the file afterward.
* Check the final file size in your device's file details before uploading again.

<Tip>
  Built-in phone and computer editors often have an <strong>Export</strong>, <strong>Save copy</strong>, or <strong>Share</strong> option that lets you choose a smaller resolution. Look for options like <strong>720p</strong>, <strong>Medium</strong>, or <strong>Smaller file size</strong>.
</Tip>

## What to show in a short video

If you only have room for one short clip, focus on what helps buyers most:

* A steady view of the animal or group from a normal distance
* Natural movement, posture, and overall condition
* A quick view of distinguishing traits that match the listing description
* Good lighting and minimal background clutter

<Note>
  Video is optional. If your video still will not fit under the **50 MB** limit, continue with clear photos first and use the description to add context.
</Note>

## Supported file types

The app does not use a short fixed extension allowlist for listing media. It accepts files your device or browser provides as an image or video through the picker.

* Images: broadly accepted as `image/*`
* Videos: broadly accepted as `video/*`

Common examples include:

* Images: JPG, JPEG, PNG, HEIC, HEIF, GIF, WebP
* Videos: MP4, MOV, M4V, WebM

<Note>
  The exact list can vary by platform, browser, and device. If a file does not appear in the picker or will not attach, convert it to a common format like JPG for images or MP4 for video.
</Note>

## What can stop an upload

Your upload may be blocked, skipped, or require another action if:

* A photo is larger than **25 MB**
* A video is larger than **50 MB**
* The file is not recognized by your device or browser as an image or video file
* The upload is still in progress
* A photo safety check is still running
* A photo is rejected by moderation

## How moderation works

After upload, photos are checked before they are treated as ready for your listing. Videos do not go through the same image moderation step.

For more detail about content standards and enforcement, see [Moderation & Family Safety](/help/moderation).

* **Checking...** means a photo review is still running
* **Rejected** means that photo will not count toward your listing media, and the **Continue** button stays disabled until you remove it
* **Check failed - Retry** means a photo review did not finish and you should try again
* Videos upload directly and may continue background processing for compatibility and thumbnails after the upload succeeds

You cannot continue or save until:

* You have at least **1 accepted photo or video**
* There are no uploads still running
* There are no photos still being checked
* There are no rejected photos left attached

## What you should not upload

Do not upload media that includes:

* Nudity or sexual content
* Graphic violence or gore
* Hate speech or extremist content
* Harassment, threats, or personal information
* Illegal activity, scams, or spam
* Animal abuse, cruelty, or neglect
* Disturbing imagery or content that is not appropriate for a broad audience

For the full policy, see [Moderation & Family Safety](/help/moderation).

## Tips for smoother uploads

* Use clear, well-lit photos that show the animals accurately
* Keep photos under **25 MB** and videos under **50 MB** before you start
* Wait for **Checking...** to finish before leaving the media screen
* If a media check fails, use **Retry**
* Use the separate [Listing Documents](/help/listing-documents) section for PDFs and paperwork