> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theanimaltraders.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help & Support

> Message Animal Traders Support, report problems, and open help articles from your account

# Help & Support

Help & Support is the in-app place to message the Animal Traders team, start a report, or open these help articles.

## Open Help & Support

1. Open **Profile**.
2. Stay on the **Account** tab.
3. Choose **Message support & get help** under **Help & Support**.

You need to be signed in.

## Message Support

Choose **Message Support** to open (or reopen) your private support conversation with the Animal Traders team.

Use this for account questions, listing or payment issues, or help with a marketplace conversation. Replies appear in your **Messages** inbox like other threads.

## More options

From Help & Support you can also:

| Option                       | What it does                                                                                               |
| ---------------------------- | ---------------------------------------------------------------------------------------------------------- |
| **Report a Listing**         | Explains how to flag a listing from the listing page (flag icon), or message support if you cannot find it |
| **Report a User or Message** | Explains how to report from a profile or by long-pressing a message                                        |
| **Report a Problem**         | Opens a short form for bugs or something that is not working                                               |
| **FAQ / Help Articles**      | Opens this docs site in your browser                                                                       |

For safety standards and what happens after a report, see [Moderation & Family Safety](/help/moderation) and [Flagged listings and moderation hold](/help/flagged-listings).

## Tips

* Prefer **Report** on the listing, profile, or message when you can — that attaches the right context for moderators.
* Use **Message Support** when you need a person to help untangle an account, payment, or conversation issue.
* Use **Report a Problem** for product bugs (something broken), not policy violations.