> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theanimaltraders.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete your account

> Permanently delete your Animal Traders account and personal data from inside the app

# Delete your account

You can permanently delete your Animal Traders account from inside the app, on iPhone, Android, and web. Deletion is immediate, happens entirely in the app, and does not require contacting support.

<Warning>
  Deleting your account cannot be undone. There is no grace period or reactivation — if you return later, you will need to create a new account, and your previous listings, reviews received, referral credits, and purchase history will not carry over.
</Warning>

## Before you start

* You need to be signed in.
* Deletion is available on iPhone, Android, and web from the same place.
* If you are the only admin of an organization that has other members, you must promote another admin first (see [Organizations](/help/organizations)) or contact support.
* If you sell with card payouts, note that your Stripe account is **not** closed automatically (details below).

## How to delete your account

1. Open **Profile**.
2. Open **Help & Support**.
3. Tap **Delete My Account**.
4. Review the summary of what will be deleted and what will be kept.
5. Type **DELETE** into the confirmation field.
6. Tap **Permanently delete my account**.

Your account is deleted immediately, you are signed out on all devices, and you are returned to the home page.

## What gets deleted

When you delete your account, we permanently delete:

* **Your sign-in and identity** — email address, password, passkeys, connected social logins, and your avatar. All active sessions are revoked.
* **Your profile** — name, bio, location, and profile settings.
* **Your active and unsold listings** — including their photos, videos, and uploaded documents.
* **Saved pickup locations.**
* **Notifications and notification preferences.**
* **Registered devices and push notification tokens.**
* **Referral codes, referral history, and unused listing credits.**
* **Coupons you created as a seller.**
* **Your organization membership.** If you are the only member of an organization, the organization is deleted along with your account.
* **Your messaging account.** You can no longer sign in to chat, and your account shows as deleted to others.

## What is kept, and why

Some records are retained after deletion, either for other users or because we are required to keep them:

* **Completed purchase and sale records** are kept for buyers, sellers, and legal, tax, and dispute purposes. They are no longer linked to your name — only an internal identifier remains, which no longer resolves to any personal information.
* **Listings that had completed sales** are removed from the marketplace but their records are kept, because purchase records reference them.
* **Reviews and feedback** you wrote or received remain visible, attributed to **"Deleted user"**. Ratings other members earned from transactions with you are part of their reputation and are not removed.
* **Your past messages** remain visible in the other person's copy of the conversation, attributed to a deleted account. You can no longer send or receive messages.
* **Moderation reports** are kept for the safety of the community.

## Stripe accounts for sellers

If you set up card payouts, your Stripe Express account belongs to you and is not closed when you delete your Animal Traders account. If you want to close it, sign in at [stripe.com](https://stripe.com) and close the account there. Any pending payouts are handled by Stripe under their terms.

## If deletion is blocked

### "You're the only admin of an organization"

An organization with other members cannot be left without an admin. Before deleting your account, either:

* promote another member to admin in your organization settings (see [Organizations](/help/organizations)), or
* message support from **Help & Support** for help transferring or closing the organization.

Then return to **Delete My Account** and try again.

## Troubleshooting

### "We couldn't check your account right now"

The app could not reach our servers to prepare the deletion summary. Check your connection and try again in a moment.

### "The delete button is disabled"

The button stays disabled until you type **DELETE** (all capitals) in the confirmation field.

### "I deleted my account but want it back"

Deletion is permanent and cannot be reversed. You are welcome to create a new account at any time, but your previous data cannot be restored.

## Questions

If you have questions about deletion or your data, see the [Privacy Policy](/help/privacy-policy) or contact us through [Help & Support](/help/help-support) before deleting your account.