> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theanimaltraders.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI review summaries

> How AI review and feedback summaries work on member and seller profiles

# AI review summaries

AI review summaries help you scan patterns from verified reviews and seller feedback without reading every entry first.

They are meant to summarize reputation signals, not replace your judgment. Always read recent reviews, check the listing details, and ask questions before you buy or sell.

<Info>
  Summaries are based on verified platform activity. They do not use private messages, unverified reports, or information outside The Animal Traders.
</Info>

## Where summaries appear

You may see summaries on:

* seller profiles
* individual member profiles
* buyer reputation views
* listing or reputation surfaces that show profile context

The title may change depending on what you are viewing:

* **AI Review Summary**: usually based on buyer-to-seller reviews
* **AI Feedback Summary**: based on seller-to-buyer feedback
* **AI Review Summary** on **All**: may combine seller and buyer reputation for an individual member

Organizations only have seller-side reputation, so they do not have a buyer-side summary.

## What summaries are based on

The system looks at verified activity tied to completed transactions, such as:

* reviews buyers leave for sellers
* feedback sellers leave for buyers
* written comments when available
* recent rating and activity patterns

Star ratings can contribute to reputation even when there is no written comment. Written comments are what make a useful text summary possible.

<Note>
  If a profile has ratings but no written comments, it may still show reputation and trust signals without an AI summary.
</Note>

## Why a summary might be missing

A summary may not appear when:

* there is not enough verified activity yet
* the profile has ratings but no written comments
* the latest trust evaluation has not finished yet
* the profile is not eligible for a public summary
* the member or organization has no activity in the selected profile view

For example, an individual member might have a seller summary under **As seller** but no buyer summary under **As buyer** if sellers have not left feedback for that member yet.

## How to read a summary

Use the summary as a starting point:

1. Read the profile's trust badge and rating count.
2. Check whether you are viewing **All**, **As seller**, or **As buyer**.
3. Read recent reviews or feedback for specific examples.
4. Ask follow-up questions before committing to a transaction.

<Tip>
  A short or missing summary does not automatically mean something is wrong. It often means there is not enough written verified activity to summarize yet.
</Tip>

## Summaries and trust badges

AI summaries and trust badges are related, but they are not the same thing.

| Item         | What it helps with                                                    |
| ------------ | --------------------------------------------------------------------- |
| Trust badge  | Shows whether recent verified activity meets platform trust standards |
| AI summary   | Summarizes patterns in written reviews or feedback                    |
| Star rating  | Shows the average rating from verified activity                       |
| Review count | Shows how much verified activity is available                         |

For more about badges, see [Trust badges](/help/trust). For more about reviews and feedback, see [Reviews & reputation](/help/reviews).

## If a summary seems wrong

AI summaries can miss nuance or phrase something imperfectly. If a summary seems inconsistent with the reviews you can see:

* read the underlying reviews or feedback
* check which profile view is selected
* refresh later if a review was submitted recently
* report review content that violates our standards

For safety standards and reporting, see [Moderation & Family Safety](/help/moderation).

## FAQ

<AccordionGroup>
  <Accordion title="Are summaries written by the reviewer?">
    No. The original reviews and feedback are written by members. The summary is generated from verified review and feedback patterns.
  </Accordion>

  <Accordion title="Can a profile have a trust badge but no AI summary?">
    Yes. A profile can have enough rating activity for a trust badge but not enough written comments for a useful summary.
  </Accordion>

  <Accordion title="Do summaries include private messages?">
    No. Summaries are based on verified reviews and seller feedback, not private conversations.
  </Accordion>

  <Accordion title="Can a new review change the summary?">
    Yes. New verified reviews or feedback can trigger a new evaluation. The summary may update after the background process finishes.
  </Accordion>

  <Accordion title="Can I request a summary for my profile?">
    Summaries are generated from verified platform activity. If one does not appear, the profile may not have enough eligible written feedback yet.
  </Accordion>
</AccordionGroup>